Managed IT Services

Name: Dan's Tech Support LLC
Price range: $$$

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Managed Services

Small businesses in need of assistance with their IT systems can turn to Dan's Tech Support LLC. The range of services we provide is extensive, starting with computer repairs and ending with fully managed IT solutions. Contact us today to find out how we can help your business!

On-Call IT HelpDesk
Proactive Updates, Monitoring & Support
Human Staffed Proactive Thread Detection & Mitigation Service
Enterprise Virus & Malware Protection - Includes Proactive Monitoring
Backups for Servers & Computers
Mobile Device Management
& More! (see below for full list)

Starting at $400 per month

Full List of Offerings!

Key Plan Offerings

On-Call 24/7 HelpDesk

Proactive Updates, Monitoring & Support

Computer & Server Backups

Complete Proactive Monitoring of all systems

DNS & Cloud Management

Quarterly &/or Monthly Business Reviews

World Class IT Support at your fingertips

Human Staffed Proactive Threat Detection & Mitigation Service

Enterprise Virus & Malware Protection

Mobile Device Management

Computer Repairs, Tune-Ups and Troubleshooting

Automated Patching & Verification

Complete Network Management & Troubleshooting

Full List - Desktop, Laptops & Servers

Setup Active Directory if possible, manage all aspects

Setup new profiles on desktops & laptops

Reset forgotten or expired passwords

Archive old user accounts

Setup & Maintain security groups & network drives

Roll out our Best Practice security policies

Restore files from backups

Troubleshoot Operating System issues

Troubleshoot Anti-Virus issues

Reboot Computers & Servers as needed

Monitor AV&AM Running Status & Protection Enabled

Monitor Hard Disk Health & Space

Troubleshoot hardware issues

Computer Repairs

Computer Tune-Ups

Automated Computer Tune-Ups

Automated Patching & Verification

Warranty Claim Processing

Update Approved 3rd party software

Monitoring of servers and computers

Anti-Virus & Anti-Malware monitoring

Monitor AV&AM definitions and update

Monitor High CPU usage and mitigate issues

Monitor Security & Event Lots

Full List - Backups & Disaster Recovery

Monitor Server & Computer Backups

Monitor 3rd Party System Backups

Manual Testing of Restore Points

Troubleshoot Server & Computer Backup Failures

Troubleshoot 3rd Party System Backups

Reports on backups status

Full List - Printers & 3rd Party Devices

clear & reset printer queues

Add / Edit / Delete printer mapping group policies

troubleshoot printer hardware issues

Troubleshoot printer issues

add / edit / delete printer drivers for existing printers

warranty claim processing

Full List - Business Networking

troubleshoot internet service provider issues & outages

update wi-Fi sSID & Security Keys

firewall security audits & mitigations

monitor network switchs operations & availability

monitor wi-Fi access point operations & availability

monitor firewall / web gateway operations & Availability

troubleshoot network switch issues

Troubleshoot wi-Fi access point issues

troubleshoot router issues

troubleshoot firewall issues

monitor router operations & Availability

Warranty Claim Processing

Full List - DNS Management

Ensure DNS uptime and validity

Add / edit / delete MX Records

Add / Edit / Delete PTR Records

DNSSEC / DKIM / SPF Setup & Monitoring

add / edit / delete a records

Add / Edit / Delete CNAME Records

Add / Edit / Delete TXT Records

troubleshoot DNS issues

Full List - Mobile Device Management

Configure Outlook or Mail App

Configure Business Applications

Full Mobile Device Management

Ensure security and updates are applied

Full List - Office 365 / Google Workspace

Add / Edit / Delete User Accounts

Add / Edit / Delete User and Security Groups

Add / Edit / Delete Shared Mailboxes

Add / Edit / Delete Distribution Groups

Install & Connect OneDrive Desktop Client

Setup and Management

Forgotten Password Resets

Archive Old User Accounts (Backup Email & OneDrive)

Restore Files from Backups

Install & Connect Teams Desktop Client