At Dan's Tech Support LLC, we provide our managed customers with top-notch security and reliability for all IT systems. Our company prides itself on providing best-in-class technology and personalized services to ensure your business is secure and runs efficiently. We have a big announcement to make today!
Today is the official launch date of our firmware protection suite for all managed endpoints. How does this affect you? Let's take a step back and see what we currently provide as part of all Managed IT contracts.
With our current offering, we provide proactive support through remote monitoring, management, automation, and security services. Every single customer receives not only computer monitoring, but also monitoring for their Microsoft accounts and mobile devices. With this, you can sleep well at night knowing that your technology and data are protected at all times. When we set up your computer, we do so in a way that follows current cybersecurity best practices defined by the National Institute of Standards and Technology (NIST) and the Cybersecurity and Infrastructure Security Agency (CISA). Thanks to these standards and our Security Operations Center (SOC), we're able to offer these incredible services to all of our customers 24 hours a day, 7 days a week.
All that said, there is one piece of the puzzle that our team has not been able to fully safeguard, the firmware that runs your devices.
Most people are familiar with two components that make up their computer. In general, people understand that computers are composed of hardware, the physical components that power the machine, and an operating system, such as Microsoft's Windows OS. In between these two well known components lies a critical component called the BIOS (or UEFI BIOS on newer hardware). The BIOS stands for Basic Input/Output System and UEFI stands for Unified Extensible Firmware Interface, which is a firmware package that enables the computer's operating system to interact with its hardware. Using this connection, data can be transferred from the Operating System to the attached hardware components, such as the hard drive.
By now you might be wondering, why should I care? The US government's cybersecurity agency, CISA, has issued warnings throughout the year regarding BIOS/UEFI firmware-based malware attacks that are affecting the country's IT landscape more frequently. This newer attack vector allows attackers to gain persistence on a compromised machine, allowing them to maintain access and control despite Operating System security protections. As the malware sits lower in the stack than the Operating System, these attackers are able to avoid detection.
We are now able to monitor, manage and secure the lowest layer of software on a machine with the help of our new vendor. As mentioned previously, this is an often overlooked component in an MSP/MSSP's offering that has been exploited more and more by attackers.
All of our managed clients will now receive the following additional protections at no additional cost!
With all of these new monitoring and management capabilities, we are even more capable of guaranteeing the security of our customers every single day. It is our mission to ensure your IT needs are met so you can focus on your core business.
P.S. Stay tuned, we have another great security addition coming soon to our stack!